Hadrian’s Wall Ltd –
The Activity Company On Hadrian’s Wall

Hadrian’s Wall Ltd – The Activity Company On Hadrian’s Wall

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Hadrian’s Wall Ltd – The Activity Company On Hadrian’s Wall

Hadrian’s Wall Ltd –
The Activity Company On Hadrian’s Wall

Holidays and Tours on Hadrian's Wall

Walkers

Holidays and Tours on Hadrian's Wall

Holidays and Tours on Hadrian's Wall

Tracey & Gary @SycamoreGap

TERMS & CONDITIONS

Whilst 'reading the small print' is probably not everyone's idea of fun, it is nevertheless important that folk understand what it is that we (Hadrian's Wall Ltd) offer and provide, as well as the terms and conditions that come with those provisions. It may be that some of this information appears particularly formal and impersonal, however, we have made every effort to make it as clear and easy to access as possible.

Here goes...

Conditions for use - These Terms & Conditions apply to the use of this Website and by accessing this Website and placing a booking, you agree to be bound by the terms and conditions set out. If you do not agree to be bound by these terms and conditions, you should cease using or accessing this Website.

Before Booking - Before you place a booking, if you have any questions relating to these terms and conditions please contact us by e-mail, or call us on +44(0)1434 603 499 between 9am-6pm* Monday - Friday, or 10am-1pm* on a Saturday (*UK time zone).

General & Specific - There is one section relevant to all clients (General), whereas the other sections are only specific to the activity in which you are interested or participating in.

General T&Cs - Walk T&Cs - Trek T&Cs - Tour T&Cs - Stay T&Cs

DEFINITIONS

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Hadrian's Wall Ltd; "Website" means the website located at www.hadrianswall.ltd.uk or any subsequent URL which may replace it; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

USE OF WEBSITE

Access - You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration - You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting us by e-mail, or calling us on on 01434 603 499 between 9am-6pm (UK time zone).

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity - You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights - We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links - To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy - We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). It will be kept on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you make a booking on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

PRODUCT BOOKING

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

Booking Online - You place the booking on the Website by pressing the confirm order button at the end of the booking process. You will be guided through the process of placing a booking by a series of simple instructions on the Website.

Booking Acknowledgement - We will send to you a booking acknowledgement email detailing the product you have booked. This is not a booking confirmation or booking acceptance.

Booking Acceptance - Once we have been able to confirm availability for your booking, we will send you an acceptance confirmation email. Booking acceptance and the completion of the contract between you and us will take place on completion of the product ordered, unless we have notified you that we do not accept your booking, or you have cancelled it in accordance with the instructions.

Non-acceptance of a booking may be a result of one of the following:

a. The product you ordered being unavailable.

b. Our inability to obtain authorisation for your payment.

c. The identification of a pricing or product description error.

d. You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than eight working days after the day on which you receive your 'Booking Pack*' (*not applicable to Guided Walks or Safari Tours).

If you wish to exercise your right to cancel this contract after your 'Booking Pack' has already been despatched please return the Booking Pack once it is receieved in the condition you received it.

Please see our Refund policy for further details.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place a booking. We cannot confirm the price of a Product until your booking is accepted in accordance with our booking acceptance policy.

The registered company address of Hadrian's Wall Ltd is Acomb Fell Farm, Hexham, Northumberland, NE46 4RS. Registered in England. Company No. 05444929.

Booking and Payment

Online, Phone or Post - You may place a booking online, by telephone or by post. Your reservation will be made on receipt of a non-refundable £25 per person deposit. Once the booking has been confirmed, you will be sent a ‘Booking Pack' including of a Map, Kit List, Advice on Time & Distance and an Itinerary outline.

Balance - The remaining balance becomes due six weeks prior to arrival. Final Payment options will be confirmed on acceptance of the booking.

Insurance

It is expected that you will have taken out adequate personal insurance to cover yourself, your equipment and your luggage in the event of cancellation, personal accident, illness or loss of possessions. Hadrian's Wall Ltd cannot accept responsibility for any loss, damage, illness or injury you might suffer on your walk. Also, we cannot accept any liability for any loss damage or injury resulting from ‘force majeure' or any unforeseen circumstances beyond our control.

Safety

Stay Safe - In the interests of safety, you must read, understand and fully comply with our 'Safety Measures', as well as undertake to follow the advice of any warning or advisory notices encountered during your walk. You should also follow the Country Code and requests of the Hadrian's Wall Path National Trail, acting sensibly and prudently at all times.

Personal Skills - Good walking skills are required. Please ensure you have the appropriate skills, fitness levels and equipment. If you have any doubts please refer to the ‘Kit List' and ‘Advice on Time and Distance' provided on booking or get in touch. The responsibility for ensuring the safety of the party rests solely with the party itself. We assume all clients will have a reasonable level of good health. Please advise us at time of booking of any medical condition or medication taken that may affect your walking ability or that would be useful for us to know in advance of being in remote areas.

Under 18 - We regret that we cannot accept bookings from any person less than 18 years of age unaccompanied by a parent or legal guardian. Persons under the age of 18 will be the sole responsibility of the parent / guardian.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Changes to Bookings

We reserve the right to change the itinerary where circumstances dictate. In the event that you wish to change any details of your booking we will do our utmost to help, however an administrative charge will be incurred. In extreme or unforeseen circumstance we reserve the right to cancel or refuse any booking, at which time we will refund all monies paid to us less the deposit. There will be no further entitlement to any compensation, damages or otherwise arising from the cancellation.

Cancellations

Deposit - Should you have to cancel the booking, the Deposit is non-refundable.

Before Final Balance Payment - Should any member of your group withdraw before your final balance has been paid, there is an administration charge of £25 for each person that drops out from the initial booking.

After Final Balance Payment - After the final balance has been paid, should you cancel the whole booking (not less than four weeks of arrival) - we will refund the balance paid, less the deposit and a £50 administration fee.

Individual Drop-out - If after the final balance has been made (and the cancellation is not less than four weeks of arrival), any individual within the group who drops out, will have their personal balance refunded, less their deposit and a £25 administation fee.

Within Four Weeks of Arrival - Cancellations within four weeks of arrival are non-refundable. Non-participants would need to make a claim on their own personal travel insurance.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Booking and Payment

Online, Phone, or Post - You may place a booking online, by telephone or by post. Your reservation will be made on receipt of a non-refundable £25 per person Deposit. Once the booking has been confirmed, you will be sent a ‘Booking Pack' which equates to the total value of the Deposit - including of a Map, Kit List, Advice on Time & Distance and an Itinerary outline.

8 Weeks Before Arrival - The final balance becomes due eight weeks prior to arrival and final payment options will be provided by us on acceptance of the booking.

6 Weeks Before Arrival Cut-off - Six weeks is the final cut-off point for payment and if the Final Balance has not been received six weeks prior to arrival, unfortunately the Booking will become cancelled and the Deposit will be forfeited.

After Final Payment - A 'Travel Pack' with further information, including more concise detail on the Trek and Travel options to and from Hadrian's Wall, will be sent out after the final balance has been received.

Insurance

It is expected that you will have taken out adequate personal insurance to cover yourself, your equipment and your luggage in the event of cancellation, personal accident, illness or loss of possessions. Hadrian's Wall Ltd cannot accept responsibility for any loss, damage, illness or injury you might suffer on your trek. Also, we cannot accept any liability for any loss damage or injury resulting from ‘force majeure' or any unforeseen circumstances beyond our control.

Safety

In the interests of safety, you must read, understand and fully comply with our 'Safety Measures', as well as undertake to follow the advice of any warning or advisory notices encountered during your walk. You should also follow the Country Code and requests of the Hadrian's Wall Path National Trail, acting sensibly and prudently at all times.

Skills & Fitness

Good walking skills are required. Please ensure you have the appropriate skills, fitness levels and equipment. If you have any doubts please refer to the ‘Kit List' and ‘Advice on Time and Distance' provided on booking or get in touch. The responsibility for ensuring the safety of the party rests solely with the party itself. We assume all clients will have a reasonable level of good health. Please advise us at time of booking of any medical condition or medication taken that may affect your walking ability or that would be useful for us to know in advance of being in remote areas.

Under 18 - We regret that we cannot accept bookings from any person less than 18 years of age unaccompanied by a parent or legal guardian. Persons under the age of 18 will be the sole responsibility of the parent / guardian.

Consideration for Others & Equipment

Noise - Please bear in mind that your accommodation is in a tent and therefore talking too loudly or shouting, is likely to disturb those in close proximity to you.

Anti-Social Behaviour - Trekkers are expected to be considerate towards other people and their property. Rowdy, malicious, drunken, threatening, or lewd behaviour is not acceptable - nor is taking other persons' property without the owner's consent. Anyone acting in such a manner, will be immediately excluded from the remainder of the Trek, all monies paid by that person will be forfeited and no compensation shall be payable to that person.

Damages - Anyone causing damage to the company's equipment, through careless or negligent behaviour, will be held responsible for that damage and will be liable to pay compensation to the company, to cover the replacement costs of that equipment.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Changes to Bookings

We reserve the right to change the itinerary where circumstances dictate. In the event that you wish to change any details of your booking we will do our utmost to help, however an administrative charge will be incurred. In extreme or unforeseen circumstance we reserve the right to cancel or refuse any booking, at which time we will refund all monies paid to us less the deposit. There will be no further entitlement to any compensation, damages or otherwise arising from the cancellation.

Cancellations

Before Final Balance Payment - Should you have to cancel any part of the booking before the final balance has been made, each person who cancels' deposit is non-refundable and therefore cannot be used towards the remaining balance of other participants in the original booking.

After Final Balance Payment - After the final balance has been paid, should you cancel your booking within eight weeks but not less than six weeks of arrival - we will refund the balance paid less the deposit and a £25 administration fee per person.

Within Six Weeks - Cancellations within six weeks of arrival are non-refundable and non-participants would need to make a claim on their own personal travel insurance.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Booking and Payment

Online, Phone, or Post - You may place a booking online, by telephone or by post. Your reservation will be made on receipt of a non-refundable £25 per person deposit - maximum group size six persons.

Final Balance - The remaining balance becomes due six weeks prior to arrival. Final Payment options will be confirmed by us on acceptance of the booking.

Insurance

It is expected that you will have taken out adequate personal insurance to cover yourself, your equipment and your luggage in the event of cancellation, personal accident, illness or loss of possessions. Hadrian's Wall Ltd cannot accept responsibility for any loss, damage, illness or injury you might suffer on your tour. Also, we cannot accept any liability for any loss damage or injury resulting from ‘force majeure' or any unforeseen circumstances beyond our control.

Safety

In the interests of safety, you must read, understand and fully comply with our 'Safety Measures', as well as undertake to follow the advice of any warning or advisory notices encountered during any walks. You should also follow the Country Code and requests of the Hadrian's Wall Path National Trail, acting sensibly and prudently at all times.

Personal Health & Attire

Walks - Although you may choose not to partake in too much walking during your Safari Tour, you do need to bear in mind that you will be climbing in and out of a Land Rover Defender (which is higher off the ground than a standard car) on a regular basis.

Clothing - Good walking skills can provide you with more options on your excursions away from the vehicle. However much walking you choose to do, you should ensure that you are adequately and comfortably attired for all weathers - especially in terms of footwear.

Health - The responsibility for ensuring the safety of the party rests with the party itself. We assume all clients will have a reasonable level of good health. Please advise us at time of booking of any medical condition or medication taken that may affect your walking ability or that would be useful for us to know in advance of being in remote areas.

Under 18 - We regret that we cannot accept bookings from any person less than 18 years of age unaccompanied by a parent or legal guardian. Persons under the age of 18 will be the sole responsibility of the parent / guardian.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Changes to Bookings

We reserve the right to change the itinerary where circumstances dictate. In the event that you wish to change any details of your booking we will do our utmost to help, however an administrative charge will be incurred. In extreme or unforeseen circumstance we reserve the right to cancel or refuse any booking, at which time we will refund all monies paid to us less the deposit. There will be no further entitlement to any compensation, damages or otherwise arising from the cancellation.

Cancellations

Should you have to cancel the booking, the deposit is non-refundable. After the final balance has been paid, should you cancel your booking within four weeks but not less than two weeks of arrival - we will refund the balance paid less the deposit and a £20 administration fee. Cancellations within two weeks of arrival are non-refundable.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Booking and Payment

Online, Phone or Post - You may place a booking online, by telephone or by post. Your reservation will be made on receipt of a non-refundable £25 per person deposit. Once the booking has been confirmed, you will be sent an email with general advice to help in your preparations.

Balance - The remaining balance becomes due six weeks prior to arrival. Final Payment options will be confirmed on acceptance of the booking.

Insurance

It is expected that you will have taken out adequate personal insurance to cover yourself, your equipment and your luggage in the event of cancellation, personal accident, illness or loss of possessions. Hadrian's Wall Ltd cannot accept responsibility for any loss, damage, illness or injury you might suffer during your stay or any activity you participate in. Also, we cannot accept any liability for any loss damage or injury resulting from ‘force majeure' or any unforeseen circumstances beyond our control.

Safety

Stay Safe - In the interests of safety, you must read, understand and fully comply with our 'Safety Measures', as well as undertake to follow the advice of any warning or advisory notices encountered during any walking activity. You should also follow the Country Code and requests of the Hadrian's Wall Path National Trail, acting sensibly and prudently at all times.

Personal Skills

Walks - If walking, good walking skills are required. Please ensure you have the appropriate skills, fitness levels and equipment. If you have any doubts please refer to the ‘Kit List' and ‘Advice on Time and Distance' provided on booking or get in touch. The responsibility for ensuring the safety of the party rests solely with the party itself. We assume all clients will have a reasonable level of good health. Please advise us at time of booking of any medical condition or medication taken that may affect your walking ability or that would be useful for us to know in advance of being in remote areas.

Tours - Although you may choose not to partake in too much walking during your Safari Tour, you do need to bear in mind that you will be climbing in and out of a Land Rover Defender (which is higher off the ground than a standard car) on a regular basis. Good walking skills can provide you with more options on your excursions away from the vehicle. However much walking you choose to do, you should ensure that you are adequately and comfortably attired for all weathers - especially in terms of footwear.

Under 18 - We regret that we cannot accept bookings from any person less than 18 years of age unaccompanied by a parent or legal guardian. Persons under the age of 18 will be the sole responsibility of the parent / guardian.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Changes to Bookings

We reserve the right to change the itinerary where circumstances dictate. In the event that you wish to change any details of your booking we will do our utmost to help, however an administrative charge will be incurred. In extreme or unforeseen circumstance we reserve the right to cancel or refuse any booking, at which time we will refund all monies paid to us less the deposit. There will be no further entitlement to any compensation, damages or otherwise arising from the cancellation.

Cancellations

Deposit - Should you have to cancel the booking, the Deposit is non-refundable.

After Final Balance Payment - After the final balance has been paid, should you cancel the booking (not less than four weeks of arrival) - we will refund the balance paid, less the deposit and a £50 administration fee.

Within Four Weeks of Arrival - Cancellations within four weeks of arrival are non-refundable. Non-participants would need to make a claim on their own personal travel insurance.

Conditions Acceptance

Acceptance of the above conditions is implied when you make a booking and this constitutes the limit of our liabilities.

Copyright ©2016 Hadrian's Wall Ltd, Acomb Fell, Northumberland, NE46 4RS

Company Reg 5444929 - VAT No 929 6528 79